Komatsu Ltd. to Implement Servigistics Service Parts Pricing Solution Globally

Komatsu Ltd. to Implement Servigistics Service Parts Pricing Solution Globally

Servigistics, the leading strategic service management solution provider, announced today that Japan-based Komatsu Ltd., one of the world’s largest manufacturers of construction and mining equipment, will implement Servigistics’ award-winning Service Parts Pricing solution globally to optimize pricing and to strengthen its service parts pricing strategy worldwide.

Servigistics Service Parts Pricing is a solution that supports manufacturers with strategic pricing processes in their post-sale service business to improve profitability in service parts pricing. This innovative solution enables pricing processes, such as regular price changes, pricing of new parts, analysis/simulation of pricing strategies as well as functions like monitoring after the price change and approval workflows. Moreover, the entire process is audited; price changes, change reasons and approval workflows are stored and recorded and visible through reports and on-line. These capabilities have a significant impact on a company’s internal controls and compliance.

Komatsu’s parts pricing selection is in addition to its implementation of Servigistics Service Parts Management solution, both of which will be integrated to SAP. The addition of pricing demonstrates its commitment to increasing service levels while reducing operating costs. As a result, Komatsu will increase profitability in the post-sale service business while improving customer satisfaction.

“Global pricing management is indispensable to improving our pricing strategy as well as to increasing customer and distributor satisfaction,” said Hitoshi Mozumi, General Manager, Product Support Division, Parts Department, Komatsu Ltd. “Servigistics has proven that they can provide us with all the functions and services we require and that we will realize a return-on-investment within one year.”

“We are very pleased that Komatsu selected Servigistics Service Parts Pricing solution following the implementation of Service Parts Management. This demonstrates the increasing commitment of world class companies to the Strategic Service Management vision,” said Hiroshi Shimizu, General Manager, Servigistics, APAC. “With this additional solution, Komatsu is creating an environment where it can foster confidence within all stakeholders, including customers, distributors and suppliers.”

Servigistics is the worldwide leader in strategic service management software. The company’s award-winning solutions include service parts management, field service workforce management, pricing management, customer commitment management, and knowledge management, all operating together on a single platform and data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, and consumer and industrial products. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at, or via the Web at .

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